Account Manager - 100% Remote - North America

NOTE: This is a FULLY remote role, but the candidate must be within North America to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within North America.

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.

Profitable, high-growth, and the first short-term rental PMS unicorn 🦄. Join us at our most exciting stage yet! Learn more about our recent valuation and story here.

About the role

As an Account Manager at Hostaway, you will own the post-sale commercial relationship with our global customer base. Your primary objective is to drive Net Revenue Retention (NRR) by expanding customer accounts through the adoption of add-on products and strategic upsells.

You will be a key commercial driver, proactively engaging with accounts to uncover expansion opportunities and ensure customers are maximizing the value of the Hostaway ecosystem. This role demands a high volume of outbound activity, disciplined pipeline management in Salesforce, and strong cross-functional collaboration.

Your mission

• Own and exceed monthly and quarterly ARR targets by driving the adoption of key add-on products such as Dynamic Pricing, Smart Locks, QuickBooks Online (QBO), and Insurance.

• Collaborate with regional CSMs (for Mid-Market/Enterprise) to identify expansion opportunities within their portfolios. You will act as the commercial expert, leading the sales cycle for add-ons and upsells identified by the CS team.

• Maintain a high-integrity, accurate forecast and pipeline in Salesforce. You will be responsible for managing a high volume of opportunities simultaneously, with clear next steps and close dates.

• Execute targeted outbound campaigns, making large quantities of calls, emails, and demos daily to a global portfolio of existing customers to generate new expansion pipelines.

• Become an expert on the value proposition of Hostaway's add-on solutions. You will lead discovery calls, product demonstrations, and commercial negotiations, effectively overcoming objections to close deals.

• Manage the commercial aspects of the customer relationship post-sale. This includes structuring deals, ensuring contracts and addenda are executed correctly, and managing renewals where expansion opportunities are present.

• Develop and execute targeted business strategies for your portfolio, managing the full sales process from initial scoping to contract closure with operational rigor.

• Act as a crucial feedback loop to the Product, Marketing, and Sales teams, sharing insights from customer conversations to inform product strategy and go-to-market motions.

• 3+ years of experience in a quota-carrying, closing role within the SaaS industry, such as Account Management or Inside Sales

• A proven and verifiable track record of meeting and exceeding revenue targets (ARR/NRR).

• Highly organized and able to manage a high volume of opportunities and outbound activities in a structured manner.

• A growth mindset with the ability to navigate a rapidly evolving tech environment, demonstrating flexibility in response to new challenges and opportunities.

• Strong proficiency with CRM software (Salesforce is highly preferred) for pipeline management, forecasting, and activity logging.

• A motivated, self-starter mentality, comfortable and energized by a high-volume outbound sales environment.

• A background working with SaaS contracts, co-terming, and renewal management.

• Nice to have: Experience in the short-term rental or travel tech space, with an understanding of Property Management Software (PMS) and Online Travel Agencies (OTAs), is a significant plus.

What we offer

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.

• 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).

• Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.

• Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.

• Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.

• Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.

• Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.

• Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).

Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.