Partner Operations Coordinator - 100% Remote - Sri Lanka

NOTE: This is a FULLY remote role, but the candidate must be based in Sri Lanka.

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.

Profitable, high-growth, and the first short-term rental PMS unicorn 🦄. Join us at our most exciting stage yet! Learn more about our recent valuation and story here.

As a profitable and growing company, we’re seeking a proactive and highly organized Partner Operations Coordinator to support the day-to-day operations of our Marketplace and Strategic Partner ecosystem. This role will focus on coordinating partner onboarding, managing operational processes, supporting partner inquiries, and ensuring internal teams and partners stay aligned.

You will play a key role in helping the Partnerships team operate efficiently by managing recurring operational tasks, maintaining partner records, supporting communications, and coordinating cross-team initiatives. The ideal candidate is detail-oriented, highly organized, and enjoys working in a fast-paced SaaS environment.

Your Mission

1. Marketplace & Strategic Partner Support & Coordination

• Provide daily support 200+ active partners both Technical Questions, Support Ticket Creation, Marketing Support 

• Assist with onboarding workflows, go-live checklists, and partner documentation

• Maintain and update partner records, trackers, and shared documents

• Schedule meetings, prepare agendas, and coordinate follow-ups

• Support co-marketing by coordinating with the marketing team and partners

• Assist with the creation and distribution of partner communications and materials

2. Process Management & Internal Collaboration

• Own administrative tasks including data entry, tracker updates, and reporting

• Help collect, organize, and analyze partner-related data

• Assist in implementing process improvement and automation initiatives across the team

• Follow up with internal teams and partners to ensure timely task execution

Must-Haves:

• 1–2 years of experience in admin, coordination, or project support (SaaS or partnerships a plus)

• Excellent written and verbal communication skills in English

• Highly organized and detail-oriented

• Able to work remotely and independently with minimal supervision

• Strong adaptability and willingness to learn

• Advanced proficiency in Google Workspace and Microsoft Office, with a strong focus on Google Sheets and Excel.

• Comfortable using tools like Slack, Zoom, and basic CRM (HubSpot, Salesforce)

Nice-to-Haves:

• Experience with SaaS startups or partner-facing roles

• Familiarity with project management tools (ClickUp, Monday.com, Jira, Asana)

• Experience creating simple visual assets (Canva, Illustrator, Photoshop)

• Exposure to email marketing or newsletters (HubSpot)

• Exposure to CRMS systems (Salesforce)

What we offer

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.

• 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).

• Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.

• Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.

• Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.

• Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.

• Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.

• Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).

Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.