Senior Product Manager - Communications - 100% Remote - Europe

NOTE: This is a FULLY remote role, but the candidate must be within Europe to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within Europe.

Hostaway is a SaaS scale-up that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.

As a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here.

About the role

Hostaway Communications is engineered for property managers who can’t afford missed messages, slow responses, or operational bottlenecks. Our platform is built to handle high volumes with reliability built-in from the ground up. Helping our property managers automate routine communications with guests and staff, reduce manual workload, and ensure every interaction is tracked and delivered, even during peak demand. By connecting the right people with the right information at the right time, Hostaway empowers teams to deliver seamless guest experiences while driving operational efficiency and unlocking new opportunities for growth.

As a Senior Product Manager, Communications, you will drive the evolution of a system designed for scale and precision,  you will expand AI-powered intelligent automation and analytics capabilities that quietly drive efficiency—helping customers control costs, minimize errors, and deliver consistently fast, high-quality guest experiences. You will understand the exact needs and communication pain points of our customers and are able to work with design, engineering and your peers on building intuitive solutions that solve real user problems.

You’ll collaborate closely with engineering, design, and customer-facing teams to ensure every release delivers tangible improvements in speed, accuracy, and operational clarity. Your decisions will be grounded in real customer workflows and data, always with an eye toward measurable impact.

What you will do:

• Own the end-to-end product lifecycle for AI-powered communication experiences — from strategy and roadmap to execution and iteration.

• Help develop and implement the Hostaway Communications vision, strategy, and roadmap, breaking that down into rapidly shippable projects, consistent with the company vision.

• Closely work with our design function to iterate on prototypes, ideas and suggestions and evolve them into fully functional and shipped user features.

• Prioritise ruthlessly and use data, intuition, and storytelling to align stakeholders and move quickly.

• Ensure products and releases are launched correctly and on schedule together with the engineering management team

• Define and analyse the metrics that determine success, with the ability to understand what activation, adoption and churn risks look like across the entirety of the communication features portfolio..

• Stay current on trends in AI, messaging, automation, and hospitality tech — and bring creative ideas into the product.

• Be a key voice in the company for what “excellent” looks like in modern communication.

• 5+ years of product management experience, ideally in B2B/B2C SaaS. 

• Experience with AI/ML concepts and integrating automation into core workflows.

• Strong analytical skills and a focus on business outcomes.

• Deep empathy for users, you think in flows, friction points, and moments of delight.

• Able to make decisions when surrounded by uncertainty. You don’t require a support system to maintain momentum.

• Able to lead by influencing without authority, aligning cross-functional teams around clear goals and driving outcomes through trust, clarity, and data-informed decision.

• Deep understanding of customer operations and the pressures of margin-sensitive industries.

What success looks like

• Hostaway’s communications platform enables customers to handle more reservations with the right resources—no missed messages, no missed escalations.

• Automation features, starting with AutoReplies, deliver measurable reductions in manual workload and response times.

• Customers see improved guest satisfaction and repeat business, with clear visibility into communications performance.

• You are recognized as the driver of operational excellence and reliability in Hostaway’s communications products.

What we offer

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.

• 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).

• Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.

• Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.

• Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.

• Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.

• Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.

• Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).

Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.